Talkdesk Explore

Overview

Talkdesk is a software for contact center operations.

The Talkdesk Explore connector uses the Talkdesk Explore API to fetch data from usage reports.

Output schema

The connector supports both Full Refresh and Incremental on the following streams:

• Calls Report
• User Status Report
• Studio Flow Execution Report
• Contacts Report
• Ring Attempts Report

Note on report generation

To request data from one of the endpoints, first you need to generate a report. This is done by a POST request where the payload is the report specifications. Then, the response will be a report ID that you need to use in a GET request to obtain the report's data.

This process is further explained here: Executing a Report

Features

Feature	Supported?
Full Refresh Sync	Yes
Incremental - Append Sync	Yes
Incremental - Dedupe Sync	No
SSL connection	Yes

Performance considerations

The Explore API has an account-based quota limit of 15 simultaneous reports (executing + enqueued). If this limit is exceeded, the user will receive a 429 (too many requests) response.

Getting started

Requirements

• Talkdesk account
• Talkdesk API key (Client Credentials auth method)

Setup guide

Please refer to the getting started with the API guide.

Changelog

| Version | Date | Pull Request | Subject | | 0.1.0 | 2022-02-07 | | New Source: Talkdesk Explore | :--- | :--- | :--- | :--- |